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Booking Terms

Conditions of Booking Terms & Occupancy

Please read these conditions carefully. Each person signing their registration card (“the Guest”) acknowledges and agrees that these booking terms and conditions apply and extend to any person (also referred to as “Guest”) occupying or visiting the apartment or complex and/or using the facilities in the complex at the invitation of or with the authority of the Guest.

Booking Terms & Conditions:

The Noosa Shire Council Short Stay Letting and Home Hosted Accommodation Local Law (Local Law) requires all guests to Noosa to comply with a Guest Code of Conduct. This Code of Conduct forms part of the booking terms and conditions of The Cove Noosa.

  1. A 50% deposit is required to secure a booking.
  2. Check-in is 2.00pm and check-out is 10am.
  3. Charges must be paid by cash or credit card before occupancy commences.
  4. The balance of accommodation is payable 7 days prior to arrival.
  5. Occupancy starts and finishes on the dates shown on the receipt.
  6. The Guest will be liable for payment of any charges incurred by any Guest together with all replacements and necessary costs for any damage or loss to the apartment and its contents or the Body Corporate property caused by any Guest.
  7. The apartment must not be used for any unlawful purpose.
  8. Guests must only park cars in the designated areas.
  9. No more people than what is the maximum occupancy for the apartment may stay in the apartment overnight.
  10. No animals or pets are to be brought onto the complex.
  11. Neither the Body Corporate, the Manager nor the apartment owner is liable for any damage or loss of property that a Guest may sustain while on the complex.
  12. The by-laws, rules and regulations of the complex and any reasonable direction of the Manager must be complied with. The apartment must be vacated if after receiving a warning, any Guest fails to comply.
  13. The Manager may inspect the apartment at any time with reasonable notice and at any time without notice if the Manager is of the opinion that there has been a breach of these conditions.
  14. The Manager and the apartment owner are not responsible for any misdescription of the apartment.
  15. The Guest authorises the manager to charge any credit card for any loss, damage or monetary contribution for which any Guest is liable under this document or otherwise.
  16. If the occupancy ends or is terminated, the Guest must immediately vacate the apartment. The Manager is authorised to do whatever is required to enforce the eviction of any Guest and removal of Guests’ property.
  17. It is a condition of occupancy that on departure all rubbish be removed and the dishes washed and returned to their rightful place and the apartment left in a tidy manner. Failure to do so will result in a MINIMUM charge of $15.00 and up to $50.00 maximum being automatically charged on to the credit card provided for security.
  18. Parties or functions are not permitted within the grounds or in any of The Cove Noosa Apartments or Penthouses.
  19. In an event of the guest wanting to move or being required to move due to an unavoidable circumstance the management must be given the first opportunity to find accommodation of a similar standard and in doing so any claims for a refund will not be negotiated or met.
  20. In an event of an owner selling the apartment, or taking it out of the letting pool, the Manager will try to find a suitable alternative within The Cove Noosa. If there is no other apartment available the Manager will not be responsible to find or pay for accommodation at another resort.
  21. As our resort is strata titled and we must respect the wishes of our owners we can not accept any schoolies bookings. If a schoolies booking is made through our web site access to the apartment will be denied and a full refund given.
  22. Please note, electric car charging is not available on-site. Please refer to this guide for charging options in the Noosa area – Click Here
  23. Smoking : All rooms and shared spaces are non-smoking including balconies, rooftops, poolside and outdoor areas. Any traces of residual smoke inside will incur an additional cleaning charge of $200. Any additional costs of cleaning soft furnishings may be added as deemed necessary by management. An Occupier must not Smoke on the Common Property or in a Lot (including on the balcony of a Lot) in a manner that: Title Reference 19210491 Page 16 of 22
    1. causes smoke to drift into another Lot; or
    2. causes a nuisance or a hazard to another person; or
    3. interferes unreasonably with the use or enjoyment of another Lot; or
    4. interferes unreasonably with the use or enjoyment of the Common Property by another person.
      1. An Occupier must not dispose of cigarette butts or ash trays other than by placing them in a closed receptacle in their Lot.
      2. An Occupier must not Smoke inside a Lot unless it obtains the consent of the Owner of the Lot and it closes all windows and doors and other ventilation in the Lot.
      3. For the purposes of this by-law “Smoke” has the same meaning as in the Tobacco and Other Smoking Products Act 1998 and includes smoking a cigarette, cigar, pipe or other tobacco or other product and includes e-cigarettes and vaping.
  24. Light Electric Vehicles
    1. An Owner or Occupier must not keep or charge any light electric vehicle (including electric scooters, bikes, segways, etc) on Scheme Land without the prior written approval of the Committee. The Committee must not grant approval under this by-law in circumstances where giving such approval would prevent the Body Corporate from obtaining the level of insurance coverage required under the Regulation Module.
    2. Where approval has been granted under this by-law, an Owner or Occupier must, in addition to any other conditions imposed by the Committee, ensure any light electric vehicle in their possession:
      1. is used strictly in accordance with the manufacturer’s recommendations;
      2. is not left to charge in a Lot unattended or overnight;
      3. is only charged with a charger that meets the manufacturer’s recommendations;
      4. is not charged or stored near combustible or flammable materials;
      5. is stored away from any living areas and exit doors;
      6. is stored away from heat and moisture;
      7. is regularly maintained in good condition;
      8. is not ridden on Scheme Land or otherwise used in a manner that may cause a hazard or obstruction to any other Occupier;
      9. is not charged using the common power supply (unless the Body Corporate installs charging stations for that purpose); and
      10. is not stored on Common Property (other than in an exclusive use area allocated to the Occupier’s Lot).
    3. The owner of a light electric vehicle must indemnify the body corporate in relation to any loss and damage caused by their light electric vehicle at the Scheme.
    4. In the event an insurance premium held by the Body Corporate is increased by the Body Corporate’s insurer because of a person keeping or charging a light electric vehicle in a Lot, the Body Corporate may adjust the contribution payable towards the insurance premium by the Owner of the Lot in a way that fairly reflects the proportion of the total risks covered by the policy attributable to the use of the Lot for that purpose.

Cancellation Policy

The Cove Noosa adopts the following practice when dealing with the cancellation of a holiday booking. We recommend all guests consider travel insurance

  • If the booking is cancelled 120 days or more prior to the planned date of arrival, there will be a full refund less an Administration Fee* of $100.00.
  • If the booking is cancelled less than 120 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period and the same value of the original booking. An Administration Fee* of $100.00 will be deducted from the deposit held before the remainder is refunded.
  • No refunds for reduction in stay once in-house
  • Refunds – Trust Account cheques are issued for refunds
  • If a booking is cancelled within 120 days management will make all reasonable effort to secure another booking for the cancelled dates. However it is strongly recommended that guests take out travel insurance to avoid loss of deposit in the event that another booking is not secured.

* An Administration Fee covers the cost of processing the booking, receipting, banking, cancelling , drawing the refund and postage.

*The Letting Agent and the owner have first right of refusal for all bookings held. In the event of an owner refusing or cancelling a booking no cancellation fee will be charged. In the event that replacement accommodation offered is at a higher price, the owner or agent will not be liable for any monies needed to meet that higher price.